Terms of service
Terms of Service
Welcome to Lumiqara. By accessing our website, placing an order, or using our services, you agree to the following Terms of Service.
1. Online Store
Lumiqara operates an online retail store offering beauty, self-care, and related products. Product availability, pricing, descriptions, and offers may change without prior notice.
2. Product Information
We make reasonable efforts to display product descriptions, images, specifications, and colors accurately. Actual product appearance may vary slightly because of screen settings, photography, manufacturing variations, or supplier updates.
3. Prices
All prices displayed on Lumiqara are in Pakistani Rupees (PKR) unless otherwise stated.
Applicable delivery charges, discounts, or other fees will be communicated during the ordering process where relevant.
4. Orders
Submitting an order does not guarantee acceptance. Lumiqara reserves the right to refuse or cancel an order where necessary, including in cases of:
- Product unavailability
- Pricing or listing errors
- Suspected fraudulent activity
- Invalid or incomplete customer information
- Delivery limitations
If an order cannot be fulfilled, we will attempt to inform the customer using the contact information provided.
5. Cash on Delivery
Cash on Delivery may be available for eligible orders and serviceable locations.
Customers placing COD orders are expected to provide correct contact information, remain reachable, and accept confirmed orders when delivered.
6. Shipping & Delivery
Orders are delivered through third-party fulfillment and courier partners.
Estimated delivery times are provided for convenience and cannot be guaranteed in every case. For complete details, please review our Shipping Policy.
7. Returns & Refunds
Returns, refunds, replacements, damaged goods, cancellations, and other order-related claims are handled according to our Return & Refund Policy.
Customers should review that policy before placing an order.
8. Personal-Care & Hygiene Products
For hygiene reasons, certain opened or used beauty and personal-care products may not be eligible for return unless they are defective, damaged, or incorrectly supplied.
9. Customer Information
You agree to provide accurate and complete information when placing an order, including your name, phone number, delivery address, and any other information required to fulfill the order.
Lumiqara is not responsible for delivery failures caused by incorrect or incomplete information supplied by the customer.
10. Website Use
You must not use Lumiqara's website or services:
- For fraudulent or unlawful purposes
- To interfere with website security or operation
- To submit false information
- To attempt unauthorized access to our systems
- To misuse Lumiqara's branding, content, images, or intellectual property
11. Intellectual Property
Unless otherwise stated, Lumiqara's branding, logos, website design, original written content, and other proprietary materials may not be copied, reproduced, or commercially used without permission.
12. Third-Party Services
Lumiqara may rely on third-party providers including Shopify, fulfillment partners, courier companies, payment providers, and other service providers.
Some aspects of an order or website experience may therefore be subject to the availability and operation of these third-party services.
13. Limitation of Liability
To the extent permitted by applicable law, Lumiqara will not be responsible for indirect or consequential losses arising from circumstances beyond our reasonable control.
Nothing in these Terms is intended to exclude any rights that cannot legally be excluded under applicable law.
14. Changes to These Terms
Lumiqara may update these Terms of Service from time to time. The latest version published on our website will apply from the date it is posted.
15. Governing Law
These Terms will be interpreted in accordance with the applicable laws of Pakistan.
16. Contact Us
If you have questions regarding these Terms of Service, please contact Lumiqara through the contact information or Contact page available on our website.