Shipping policy

Shipping Policy

At Brushora, we aim to provide reliable and transparent shipping for every order.

Order Processing
Orders are typically processed within 1–3 business days after payment is confirmed. Processing times may be longer during holidays, high-volume periods, or due to product availability.

Fulfillment
Brushora uses third-party fulfillment partners, including CJdropshipping, to process and ship customer orders directly from their fulfillment facilities.

Estimated Delivery Time
For orders shipped to the United States, delivery typically takes approximately 5–11 business days after processing. Actual delivery times may vary depending on destination, carrier, customs, weather, and other factors outside our control.

Shipping Cost
Where Free Shipping is shown at checkout, no additional shipping charge will be added to the order.

Tracking Information
When tracking information becomes available, customers will receive tracking details by email. Please allow some time after dispatch for tracking information to update.

Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout. Brushora cannot guarantee replacement or refund for orders delivered incorrectly because of an inaccurate or incomplete address provided by the customer.

Delayed Shipments
Occasional shipping delays may occur due to carrier operations, customs processing, weather conditions, peak seasons, or other circumstances beyond our control. If an order is significantly delayed, please contact us and we will investigate it with our fulfillment and logistics partners.

Lost Packages
If tracking indicates that a package may be lost or has not arrived within a reasonable period, please contact us. We will investigate the shipment and provide an appropriate resolution where applicable.

Customs, Duties and Taxes
International orders may be subject to import duties, taxes, or customs charges depending on the destination country. Any such charges, where applicable, are the responsibility of the customer unless otherwise stated at checkout.

Contact Us
For questions about shipping, delivery, or tracking, please contact Brushora through the contact information provided on our website and include your order number.