Shipping policy
Shipping Policy
At Lumiqara, we aim to provide reliable and transparent delivery for orders across Pakistan.
Order Processing
Orders are generally processed and prepared for dispatch as soon as possible after confirmation. Processing times may vary depending on product availability, weekends, public holidays, or periods of high order volume.
Delivery Across Pakistan
We deliver to serviceable locations across Pakistan through third-party fulfillment and courier partners.
Most orders are typically delivered within approximately 3–5 working days after dispatch. Delivery times are estimates and may vary depending on the destination, courier operations, product availability, weather conditions, public holidays, or other circumstances outside our reasonable control.
Cash on Delivery
Cash on Delivery (COD) is available on eligible orders and locations where supported. Customers should provide accurate contact information and remain available at the provided phone number to help ensure successful delivery.
Shipping Charges
Any applicable delivery or shipping charges will be communicated or displayed during the ordering process. Shipping charges may vary depending on the product, delivery location, courier, or applicable promotion.
Where free shipping is specifically offered, no additional shipping charge will apply under the stated terms of that offer.
Order Tracking
Where tracking information is available, it may be provided to the customer after the order has been dispatched.
Courier tracking information can sometimes take time to update after dispatch.
Shipping Address & Contact Information
Customers are responsible for providing a complete and accurate:
- Customer name
- Delivery address
- City / area
- Mobile number
- Any additional delivery details required for successful delivery
Lumiqara may not be able to provide a refund or replacement where delivery fails because incorrect or incomplete information was supplied by the customer.
Delayed Shipments
Occasional delays may occur due to courier operations, weather conditions, public holidays, remote delivery locations, high-volume periods, or other circumstances beyond our reasonable control.
If your order is significantly delayed, please contact us with your order number so we can investigate the shipment with the relevant fulfillment or courier partner.
Lost or Undelivered Packages
If an order appears to be lost or remains undelivered for an unreasonable period, please contact Lumiqara. We will review the shipment status with our logistics partner and provide an appropriate resolution where applicable.
Damaged or Incorrect Deliveries
If you receive a damaged, defective, incorrect, or incomplete order, please contact us within 7 days of delivery in accordance with our Return & Refund Policy.
International Shipping
Lumiqara currently focuses on deliveries within Pakistan. International shipping is not offered unless specifically stated on our website or during checkout.
Contact Us
For questions regarding shipping, delivery, or tracking, please contact Lumiqara through the Contact page or contact details available on our website.
Please include your order number when contacting us so we can assist you efficiently.