Refund policy
Return & Refund Policy
At Lumiqara, we want you to be satisfied with your purchase. Please review our return, refund, and cancellation terms below.
Damaged, Defective, Wrong or Missing Items
If your order arrives damaged, defective, incorrect, or with missing items, please contact us within 7 days of delivery. Please provide your order number along with clear photos or videos showing the issue.
Once the issue is verified, we may offer a replacement, partial refund, or full refund depending on the circumstances.
Returns & Eligibility
Please contact us before returning any product. If a return is approved, we will provide the appropriate return instructions.
To be eligible for a return, the product should generally be:
- In its original condition
- Unused and undamaged
- In its original packaging
- Complete with all included accessories, where applicable
For hygiene and personal-care reasons, opened or used beauty and skincare products cannot normally be returned unless they are defective, damaged, or incorrectly supplied.
Change of Mind / Incorrect Order
We generally do not accept returns or refunds where a customer changes their mind, orders the wrong product or variant, or provides an incorrect or incomplete shipping address, except where required by applicable law.
Order Cancellations
Orders may be cancelled only before they enter processing or fulfillment. As orders may be forwarded to our fulfillment partner shortly after confirmation, cancellation cannot be guaranteed once processing has started.
Lost or Delayed Orders
If your order has not arrived within the estimated delivery period or tracking has stopped updating for an unreasonable period, please contact us. We will investigate the shipment with our fulfillment and delivery partners and provide an appropriate resolution where applicable.
Refunds
Once a refund is approved, Lumiqara will inform you of the applicable refund method.
For prepaid orders, approved refunds will normally be returned through the original or another available payment method. For Cash on Delivery orders, refund arrangements will be communicated to the customer after approval.
Processing times may vary depending on the payment provider or financial institution.
Return Shipping Costs
Where an item is being returned because it was damaged, defective, or incorrectly supplied, return arrangements will be handled according to the circumstances of the case.
Where a return is accepted for another reason, return shipping charges may be the customer's responsibility.
Shipping Address Responsibility
Customers are responsible for providing complete and accurate contact and delivery information. Lumiqara may not be able to provide a refund or replacement where an order cannot be delivered because the customer supplied an incorrect or incomplete address or contact details.
Contact Us
For any return, refund, cancellation, or order-related issue, please contact Lumiqara through the contact details or Contact page available on our website.
Please include your order number and relevant photos/videos where applicable so we can assist you efficiently.