Refund policy

Return & Refund Policy

At Brushora, we want you to be satisfied with your purchase. Please review the following return, refund, and cancellation terms.

Damaged, Defective, Wrong or Missing Items
If your order arrives damaged, defective, incorrect, or with missing items, please contact us within 30 days of delivery. Please provide your order number along with clear photos or videos showing the issue. Once verified, we may offer a replacement, partial refund, or full refund depending on the circumstances.

Change of Mind / Incorrect Order
We generally do not accept returns or refunds where a customer changes their mind, orders the wrong product or variant, or provides an incorrect shipping address, except where required by applicable law.

Returns
Please do not return any product without contacting us first. If a return is required, we will provide return instructions and the appropriate return address. Unauthorized returns may not be accepted. Where the return is not due to a product defect or fulfillment error, return shipping costs may be the customer's responsibility.

Order Cancellations
Orders may be cancelled only before they have entered processing or fulfillment. Because orders may be sent to our fulfillment partner shortly after purchase, cancellation cannot be guaranteed once processing has started.

Lost or Delayed Orders
If your order has not arrived within the estimated delivery period or tracking appears to have stopped updating, please contact us. We will investigate the shipment with our fulfillment and logistics partners and provide an appropriate resolution where applicable.

Refunds
Once a refund is approved, it will be issued to the original payment method. Depending on your bank or payment provider, it may take several business days for the refund to appear in your account.

Shipping Address Responsibility
Customers are responsible for providing a complete and accurate shipping address. We may not be able to offer a refund or replacement for orders that cannot be delivered because of an incorrect or incomplete address supplied by the customer.

Contact Us
For any return, refund, cancellation, or order issue, please contact Brushora through the contact information provided on our website. Please include your order number and relevant details so we can assist you promptly.